Send, receive, and track patient referrals securely, with clinical details, patient records, and files all encrypted end-to-end, so nothing falls through the cracks.
For healthcare leaders facing referral leakage and care coordination challenges, OpenInlet delivers immediate ROI through improved patient retention, reduced administrative burden, and enhanced care continuity.
When a referral is created, OpenInlet tracks its status end-to-end—delivery, acknowledgment, acceptance—sends automatic reminders when a referral is awaiting action, and can trigger EchoPad Reach to follow up directly with the patient.
"Reminder: a referral from Dr. Johnson for John Smith is awaiting your acknowledgment."
Full clinical history and attachments unlock on accept — EchoPad Reach begins outreach to the patient.
Primary care practices, specialty clinics, and health systems looking to improve referral completion rates and care coordination.
From fax machines and phone tag to instant digital coordination with complete health records
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Three simple steps from referral creation to patient follow-through
Build a complete referral—clinical details, patient records, files—or import it straight from Epic. The recipient gets a secure link automatically.
The receiving provider acknowledges, then accepts or declines with a reason. Reminder emails keep referrals from stalling while it waits.
EchoPad Reach follows up with the patient and reports back live. Once the visit is confirmed, the case closes and the loop is complete.
That's it! No complex setup, no training required.
From first demo to live deployment—designed specifically for busy healthcare organizations
Live in less than 2 weeks
95%+ adoption in 30 days
HIPAA compliant & patient data protected
See immediate financial impact
Always know exactly where a referral stands
Plus Expired and Failed states for referrals that stall or can't be delivered.
A branded, printable PDF showing the whole referral journey with a visual progress timeline.
See whether each notification email was delivered, bounced, or failed—no guessing if a referral was seen.
Re-route a declined referral to a different provider in one click, carrying over all the original data.
Volume trends and a full status breakdown, plus your most frequent referral partners.
Download referral reports—weekly, monthly, or a custom date range—for sent and received referrals.
Organization-wide dashboards for admins, plus platform-wide analytics for super-admins overseeing multiple tenants.
A pluggable connector framework brings external systems into OpenInlet
Need a different EHR? Client admins can request a new EHR/FHIR integration for their organization—our team reviews and provisions it.
Every provider is verified against the national NPI (NPPES) registry before accessing any patient data.
HIPAA attestation is part of onboarding for every new provider, before they can send or receive referrals.
A guided product tour and Help Center get new users up to speed fast.
FAQ
Everything you need to know about OpenInlet by Echopad.
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