EchoPad Reach texts your patients about their referrals and appointments, runs the follow-up conversation, and hands your staff only the messages that actually need a person — then writes every outcome back so nothing goes silent.
For practices losing patients to no-shows and unanswered referrals, Reach replaces manual phone tag with automated, compliant SMS outreach — so staff only step in for the conversations that actually need a person.
A new referral or booked appointment automatically starts patient outreach. Replies are read and routed — a clear "yes" confirms, anything unclear lands as a task for your team, and every message and outcome writes back to the source record.
"Hi Maria, Dr. Patel's office received your referral. Reply YES to confirm you'd like us to schedule your visit."
A clear reply resolves automatically — nothing lands on a staff member's desk unless it's unclear.
Practices using OpenInlet for referral management, and any clinic that wants automated, compliant SMS reminders and follow-up without adding staff workload.
From manual phone tag and spreadsheets to automated, compliant SMS conversations
Watch the automatic comparison • Click to take controlWatch auto comparison • Tap to control
Three simple steps from referral or appointment to a closed loop
A new referral or booked appointment automatically starts the right sequence — outreach, a reminder cadence, or a request for missing information.
Reach sends an approved, merge-filled SMS template from a compliant business number, and reads the reply — a clear response resolves automatically.
Anything unclear becomes a task for your staff. Every message and outcome writes back onto the referral, so nothing falls through the cracks.
That's it! Reach runs the sequences, your team handles the exceptions.
From the first text to the closed task, Reach covers every step
Meet patients where they already are
Bring your list in and keep it tidy
On-brand and compliant, every time
Stop chasing patients by hand
Fewer empty slots, less phone tag
Automation handles routine, staff handle exceptions
Compare this period to the last — messages, contacts, appointments, and workflow runs.
From new patient to contacted, engaged, and scheduled — see exactly where patients drop off.
Confirmation and no-show rates, delivery reliability, and workflow completion, in one place.
Reach plugs straight into OpenInlet by Echopad's referral management
A patient who texts STOP is opted out instantly, everywhere — Reach won't text an opted-out patient. Keywords are configurable per clinic.
Every clinic's data lives in its own workspace on encrypted, HIPAA-eligible Azure infrastructure. Sensitive patient details are stripped from referral records before they're ever stored.
Settings and template approval are admin-gated, with a complete, tamper-evident audit trail of every change and a configurable 1–15 year retention window.
FAQ
Everything you need to know about EchoPad Reach.
Get Started
Book a quick walkthrough and leave with a clear automation plan.
15-minute call, no obligation.